Contact Us

Our friendly customer service team is based on the Sunshine Coast, Queensland, Australia. We're here to help with any questions or issues.

CraftOnline is an online store, but we do offer local pick-up from our warehouse during business hours.

📧 Email: support@craftonline.com.au (Best way to reach us)
📞 Phone: 07 5443 5585 (Intl: +61 7 5443 5585)

🕒 Business Hours (QLD Time):

  • Mon–Thu: 8:00 am – 3:00 pm

  • Fri: 8:00 am – 12:30 pm

  • Closed on weekends & public holidays

📍 Postal Address:
19 Avian St, Kunda Park, QLD 4556, Australia

Important: If you don’t receive a response within 48 hours, please check your spam folder or email us directly at support@craftonline.com.au.

ABN: 39 082 046 455